Frequently Asked Questions

Q. How do I or a loved one qualify for services?
A. In consultation with you, your loved one and their physician, home health services can be provided for a new diagnosis and old exacerbated diagnosis.

Q. What is the process to obtain services?
A. After a hospitalization, diagnosis of terminal illness, trouble with self-care, etc., a referral can be made to home health. Once the referral is processed, a registered nurse then visits the patient in their home, develops a skilled plan of care and treatment goals that are authorized by your physician and implement new orders, as well as provide teaching regarding medications and medical conditions.

Q. Why choose Victory Home Care, Inc.?
A. Victory Home Care, Inc. is one of the few Home Health agencies that believe in bonding with their clients to ensure needed services are provided. We provide education assistance to assist our clients into better understanding their diagnosis, process and/or treatment. Criminal Background checks are performed on all employees, and each employee is required to be listed on the “Nurse Aide Registry”. We believe in an early interventions to help keep our patients out of the emergency room and hospitals. Through our loving care we ensure they remain at home where they belong.

Q: How are care providers screened?

A: Our care providers are comprehensively screened through extensive employment, license and certifications verification, in-house skill assessments, background checks and random tasks assessments.

Q: What is the training and level of experience of the care providers?

A: All our care providers are experienced, qualified and certified all the job functions they are assigned to perform. We match our clients with employees best suited to serve them based on a lot of factors and considerations.

Q: Will care providers need additional training to meet specific family needs?
A: Should the need and necessity warrant it, we do our best to ensure that additional trainings are given to our employees to meet specific client’s needs.
Q: How, and by whom, are the care providers supervised?
A: Our care providers are supervised by our case managers, office administrators, clinicians, and nurse administrators, guided by state and federal regulations. Our policies and procedures clearly define supervisory levels and functions.
Q: What procedures does the program have for emergencies?
A: Our policies and procedures define and guide our employees on how to respond to emergencies.
Q: Are families limited to a certain number of hours of services?
A: The minimum is 2hrs of care a day
Q: What is the cost of services? How is payment arranged?
A: Cost of services is dependent on a number of factors, and non-specific.

Payment sources include, but not limited, to the following:




Veterans’ benefits

Foundation grants

Non-Profit and Disability Organizations

State Agencies

Private pay

Q: Can a personal care assistant (PCA) assist me or my loved with medication administration?
A: No, they are not trained to do so.
Q: Can my care giver smoke in my house?
A: No. They are restricted from doing so